![]() ![]() 1, 2022, introduces features to streamline the payment experience. The Customer Payment Portal, which launched on Oct. See: Our Company History | Paymentus How does the Customer Payment Portal relate to the Department of Public Works (DPW) water customer service portal?ĭPW's customer self-service portal provides a set of tools to help individuals monitor their water consumption, billing, and payment information (see below). This includes e-billing, pay-by-phone, automated telephone and email messaging, and various options for web payments. Paymentus is a national company that partners with government agencies and utilities to provide convenient electronic interactions with customers. Interactive Voice Response - The ability to save payment methods when paying using Interactive Voice Response (IVR).Wallet - Save payment methods (credit card, debit card, or eCheck/ACH (bank draft).It is not sent if the customer does not select the option to receive a payment reminder.) (Note: Customers must sign up to receive a payment reminder. Payment Reminder - Email reminder a couple of days before the due date, on the due date, or a couple of days after the due date.Pay by Text - Receive a text message when a bill has been issued and pay the bill by text.AutoPay - Set up and manage automatic payments on the bill due date using a credit card, debit card, or eCheck/ACH (bank draft).The notification will include the total amount due and the due date in the notification. eBill - Email notification when a bill has been issued.The City of Baltimore partnered with Paymentus to offer an enhanced website for online account access and payments, which includes the following additional features that customers may elect to receive: (do not send payments to this address if your account has been referred to Penn Credit, the City’s collection agent):Ĭity of Baltimore Bureau of Revenue Collectionsįalse Alarm Reduction Program Fines & PenaltiesįAQs What does the customer account portal offer? Parking, Red Light, and Speed Camera citations: Mail your payment to the address listed on your bill, or consult the table below: Type of Payment Make checks payable to Director of Finance. ![]()
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